If one of your users is denied access to the application, for example, due to exceeding invalid login attempts, that user record will have to be unlocked before he or she can log in to the application again. When access is denied, the Active field on the user record is automatically changed to No. This field must be edited by an FI or customer user administrator to restore access.
Note: If dual control is required, another customer user with Customer Users: Add, Edit, Delete permission will have to verify the record changes before they become effective.
The Active options are as follows:
No - Denies access to the user.
Yes - If your organization uses multifactor authentication, the application may present the user with an additional challenge (such as asking security questions or prompting for the token passcode, if applicable) upon the next login attempt. If the user made a mistake in the initial attempt or has since remembered the challenge question answers, you may want to choose this option.
Yes/Require Re-enrollment - If your organization uses Adaptive Authentication, the user will have to go through the enrollment process again and choose a new security image, phrase, and challenge questions. If the user logs in with a hardware token and the Permit Multifactor Self Enrollment field on the Customer Definition Detail page is set to Yes, the user will be required to re-enroll the token during the next login attempt. Do NOT select this option unless you are absolutely certain of the user's identity.
Note: Users that have not logged in to the application within a set number of days (defined at the system level) will be set to inactive in the system, and eventually removed after further days of inactivity.
Choose Security | Customer Users.
Click the record to change.
Select one of the Yes options for the Active field.
Make other changes as necessary, such as setting the Invalid Login Attempts counter back to zero and/or changing the password expiration date to today's date (to cause the user to create a new password). If you change the password, note that the previous eight passwords cannot be reused.
Choose Save at the top of the page to save the changes to the user record.