Error detection mechanisms are vital risk controls for both you and your FI. Balance Assist, an accuracy verification tool that interacts with you as you work with transactions, can ensure that collections submitted by you have been through a reconcilement process. The Balance Assist feature is activated at the FI level, where it may be set to Required, Optional, or Off.
If Balance Assist is required by your FI, you must calculate and enter the total dollar amount of debits and credits at the time of submission. You will also be required to enter the debit and credit amounts if you select the Transaction Summary option on the Transaction List; the collection information is entered prior to the summary information being displayed.
If Balance Assist is set to optional by your FI, you may navigate to the Category Configuration page to enable it for each applicable category.
Note: To enable Balance Assist at the Category Configuration page, users must have required administrative permissions (Customer: Add, Edit, Delete permission).
Balance Assist compares the actual collection totals in the transaction database to those manually entered by you. If the two sets of totals do not match, the out-of-balance amount(s) will be listed, and you will be unable to submit and verify the transactions until the totals are reconciled.